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By Mary Aviles & Sandra Bauman [In our role as trend analyzers, we read a lot of trend research and we pay particular attention to the pundits and prosthelytizers. This four-part series features mash ups of some of our favorite predictions for 2016.] We’ve been speaking... Continue Reading

By Mary Aviles Since trend analysis is a big part of what we offer our clients, we’ve read many of the 2014 predictions out there. One of the most encouraging we’ve seen is what Forrester’s deemed customer obsessed and what Bruce Tempkin calls custome... Continue Reading